Unit
Client Service Unit
The Client Service Unit (CSU) is established under the Central Administration Department of the Cape Coast Metropolitan Assembly. The core mandate of the unit is to manage all clients and their expectations in a professional and timely manner to enhance service delivery and ensure a positive experience for all citizens and stakeholders who interact with the Assembly.
Contact Information
- Phone
- +233242502494
- info@ccma.gov.gh
- Address
- CC-000-0889, Cape Coast Metropolitan Assembly, Cape Coast, Central Region, Ghana.
- Office hours
- Monday – Friday: 8:00 AM – 4:30 PM
Vision
To be the benchmark for excellent public service delivery, creating a welcoming, efficient and responsive interface between the Cape Coast Metropolitan Assembly and the public it serves.
Mission
To provide professional, courteous and timely client services that enhance public satisfaction and confidence in the Cape Coast Metropolitan Assembly.
Core Functions & Responsibilities
- Handle transactions for clients promptly and professionally.
- Manage individual client caseloads and queries.
- Escalate complex matters to the appropriate level of management.
- Provide accurate information and referrals to clients seeking Assembly services.
- Receive and process public complaints and suggestions.
- Maintain records of client interactions and service requests.
- Coordinate feedback mechanisms to improve service delivery.
Services
- General public inquiries and information
- Complaints and grievance handling
- Service request processing and referrals
- Client feedback management
- Walk-in and telephone client services